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Emergency Water Conservation Measures-retracted

Emergency conservation measures effected on December 26th are now retracted.

The water system has recovered with reductions from excessive use due to customer repairs and actions on several line leaks. While operations have not returned completely to normal tank levels and some water loss remains evident, the system has recovered such that restrictions on use are no longer necessary. We appreciate all our customers’ assistance and cooperation that prevented system-wide outage over this last winter storm. Our staff continue to work with customers that experienced leaks to reinstate services. Information Release: December 27, 2022 Center Utilities implemented emergency water conservation measures today as the result of continued water demand and water loss from system repairs. This means that all nonessential use is temporarily restricted until such time as the system reaches levels allowing normalized operations. The following uses of water are designated as non-essential or discretionary uses of water: • Irrigation of landscape areas including yards, parks, athletic fields, and golf courses. • Use of water to wash any motor vehicle, boat, trailer, airplane, or other vehicle. • Use of water to wash down any sidewalks, walkways, driveways, parking lots, athletic courts, or buildings or other structures for purposes other than immediate fire protection, other hard surfaced areas. Flushing gutters or permitting water to run or accumulate in any gutter or street. • Use of water to fill, refill, or add to any swimming pools or Jacuzzi type pools or any outdoor recreational use of water. Use of water in an outside fountain or pond for aesthetic or scenic purposes, except where necessary to support aquatic life. While customers and businesses have been impacted from pipe freezing and property damages, the City’s system has not been immune and eight major line problems and other minor leaks have been repaired in the last 36 hours. Staff are also attempting to work with all customers to coordinate with their repairs and be able to resume service to their locations as soon as possible upon completion of repairs. Beginning December 22nd, several customers had excessive usage from water pipe breaks and many others had damages once pipes thawed on December 24th. Crews have been working every day to ensure those customers with leaks could be shut off, preventing further damage and allowing for repairs. Additionally, system leaks appeared beginning December 24th particularly in the areas of San Augustine St. and Nacogdoches Hwy. During this entire period the City’s two water plants have operated 24-hours daily to maximize production at well over 3 million gallons per day simply to maintain the system in compliance without significant industrial use. At present, the City’s system is stable and gaining slowly which indicates there remains substantial usage above normal levels. Please notify the Utility office at City Hall if your residence or business location is in need of assistance as well as any apparent leaks along roadways or ditches.

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