HURRICANE LAURA

Deep East Texas Electric Cooperative is making preparations for potential weather related outages due to Hurricane Laura.  As always, we will respond to outages as quickly and as safely as possible. We encourage you to prepare your home and family as well.  Above all, DETEC encourages everyone to keep safety a priority.                                                                                                                                                                                                                                            

• Should you encounter a downed line, consider it live and dangerous.  Please report all downed lines and outages to DETEC at 1 (800) 392-5986. For prompt reporting, have your account number or meter number available.
• If you or someone in your household is dependent upon life support,  identify a location you can move to that has an alternate power source.
• Check backup generators for proper operations and remember to carefully follow generator safety precautions including NOT operating a generator indoors.
• Monitor local weather conditions and follow warnings from local authorities.

 

Temporary Lobby Closure - Effective Friday, March 20, 2020 at 5 PM:

While no one can predict the overall impact of this global issue, or the local impact should it touch our community directly, DETEC employees are working hard to ensure electric service remains unaffected. 

Member Service Representatives can handle all your account needs such as billing questions, payments, establishing new service, reporting outages, status of current work orders, etc. over the phone by calling 936-229-4000 or 1-866-392-2547, option #2. On-hold times may be higher during this time, but we will work diligently to take care of everyone as quickly as possible.

Outages: Outages may be reported 24 hours a day by calling 1-800-392-5986.  Crews will continue to respond to all outages immediately.

Payment Options:

• Phone: 1-866-392-2547, option #1 - Representatives are available to help you pay your bill 24 hours a day by using a Visa, Master Card, Discover or American Express debit/credit card or Electronic Check.  For prompt service, please have your account number available. There is no fee for this service.
• Online: DETEC offers secure online bill pay via our website at www.deepeast.com.  First time users will need their account number, the phone number associated with the account and the last 4 digits of the social security number of the account holder available to create an account.  You can make a payment online using a Visa, Master Card, Discover, American Express debit/credit card or Electronic Check. There is no fee for this service. For assistance with accessing your account online, call 936-229-4000 or 1-866-392-2547, option #2.  Access your account online here.
• By Mail: Payments may be mailed to: Deep East Texas Electric Co-op, PO Box 736, San Augustine, Texas 75972
• Secured Office Drop Box: DETEC offers a secured drop box outside our office at: 880 TX Hwy 21 East, San Augustine, Texas 75972

If you have been affected by COVID-19 and need help with your account, please contact the Cooperative.

We encourage you to take all precautions by following recommendations of health professionals.

Please be on the lookout for scammers who may try to take advantage of this event.  If you receive any suspicious calls about your account, including demands for payment or threatening service disconnection, hang up and call us directly at 936-229-4000 or 1-866-392-2547, option #2.

We appreciate your understanding and cooperation during this time.